Delivering Reliable Communications Across Queensland Healthcare Network

Project Overview

A leading Queensland healthcare organisation, managing multiple hospitals, aged care facilities, and family services, identified the need to strengthen their communication infrastructure to ensure uninterrupted patient care delivery.

Organisation Profile

  • 4 private hospitals across Brisbane and South East QLD
  • 80+ aged care facilities throughout Queensland
  • Family & disability services including government-funded contact centres
  • Over 8,000 extensions managed daily

Business Need

The organisation required a communication solution that could:

  • Maintain critical communications during infrastructure outages
  • Support diverse healthcare environments from hospitals to aged care
  • Enable flexible working arrangements for contact centre staff
  • Integrate with existing healthcare systems and nurse call solutions
  • Meet government compliance requirements for outsourced services

Our Solution

We implemented a comprehensive, redundant Mitel telephony solution featuring:

Infrastructure:
  • Dual data centre deployment
  • Hyper-converged infrastructure
  • On-premise call control systems
  • Carrier redundancy with failover
Equipment:
  • 4,000+ proprietary handsets
  • VoWiFi handset integration
  • Nurse call system integration
  • Flexible softphone deployment
Key Features:
  • Redundant call control across diverse data centres
  • Local survivability during network outages
  • Enterprise SIP trunk with carrier failover
  • Contact centre integration with extensive reporting
  • Support for remote and disaster recovery operations

Results

Reliability
  • Guaranteed communication continuity during infrastructure challenges
  • Robust failover systems ensuring uninterrupted service
  • Enhanced emergency response capabilities
Flexibility
  • Support for remote operations and disaster recovery scenarios
  • Adaptable solutions for varying facility needs
  • Scalable platform for future growth
Integration
  • Seamless connection with critical healthcare systems
  • Streamlined workflow between departments
  • Enhanced staff mobility and communication

Transform Your Healthcare Communications

Let us help you build a reliable, scalable communication solution for your healthcare organisation.

Contact us today to discuss your healthcare communication needs.

Published: November 27, 2024